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Owned and operated by Elevation Living Store, our team is ready to answer questions about massage chairs, saunas, cold plunges, and more.
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Frequently Asked Questions
How long does shipping take?
We offer Free Shipping on Most Orders Within the Continental U.S. (Excludes AK/HI). Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. Larger items like massage chairs and infrared saunas may ship via freight carrier, and we will provide tracking details once your order is on the way.
Can I track my order after it ships?
Once your order ships, you will receive a confirmation email with full tracking information. For freight deliveries of larger wellness products, the carrier may also contact you directly to coordinate a delivery window that works for your schedule.
What is your return policy?
We offer 30-Day Returns on eligible products. If your massage chair, compression boots, or other item does not meet your expectations, please refer to our Return Policy page for complete details on how to initiate a return and what conditions apply.
Can I exchange a product for a different model?
We understand that choosing the right wellness product is a personal decision. If you would like to explore an exchange within 30 days of delivery, contact our team and we will walk you through the available options and next steps.
How do I choose between different massage chair models?
Each massage chair in our collection offers different features such as zero-gravity recline, body scanning, heat therapy, and various massage techniques. If you are unsure which model best suits your comfort and recovery preferences, our team is happy to help you compare options.
What should I know before setting up an infrared sauna or cold plunge at home?
Both infrared saunas and cold plunges have specific space, ventilation, and electrical requirements depending on the model. We recommend reviewing the product specifications on each listing, and our team can answer any setup or placement questions before you purchase.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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30-Day Returns
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